Thank you for reaching out to us for assistance.
Our model requires a high level of performance, from our current and sometimes prospective business partners. In order for us to best serve you, your details are shared with our business partner/s, to best assist you with quotes, installations, legal certificates and recurring maintenance, if and when required. We’re here to offer you fast efficient service and assistance related specifically to your enquiry and nothing else.
Should you decide you do not want our services, please inform us via email at [email protected]
1. Information that we collect and store
We only collect, store or use information that we consider necessary for the purpose of providing the best service possible to all of our members. You are free to browse our website without providing any personal information to us.
Customers who wish to find a Service Provider must provide us with details like their name, contact details and a brief description of their needs. We ask business partners for further information including their website, email, contact number, WhatsApp preference trade, specific skills, working preferences, other anecdotal biographical information and payment details. We store this information on our secure server. Our business partners are vetted through strict performance measures we use to offer you the best service possible.
We also hold all information related to Project reviews, including all descriptions and performance ratings.
For quality control and training purposes, we may monitor or record your communication with our business partners and sometimes potential business partners.
In addition to the information referred to above, we also use third party tracking software provided by Google Analytics to monitor your use of our websites and sub branded websites in order to enable us to further improve your use and the functionality of our website and sub websites. This software enables us to monitor actions such as your key presses, mouse movements, clicks etc. No sensitive information fields (such as credit card details) are recorded, however should you wish to opt out of the software being used, you are free to do so.
2. How we use this information
We check the accuracy of the information that you provide and during your continued use of the service, remind you of your obligations to provide accurate information to us as set out in our respective policies.
We may use the contact information you provide to contact you via email or telephone regarding your requested service and levels of satisfaction, or any other matter that we consider relevant to your use of our service.
We make available the contact details submitted by our business partners, to enable homeowners to initiate contact with our business partners and sometimes prospective business partners. Before a homeowner is able to access the contact details of any business partners we use or may use, we collect the contact details of the homeowner in question, share those with our business partners and sometimes potential business partners to create a flow of contact between homeowners and business partners on our network. This information is collected to enable us to assess the status and quality of the job and collect a potential review which we use on or network for credibility.
Any ratings and comments from homeowners and our business partners in relation to historic projects are available for all users of the website to see.
We may use any information we collect about you, including any information we may have obtained from your use of our service, to resolve disputes, provide customer support, troubleshoot problems and enforce our user agreements and policies.
We may disclose your personal data if we are compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority. We may also disclose aggregated demographic and profile data (in which neither you nor any other individual is identified) to our commercial and marketing partners.
3. Security measures
To prevent unauthorised access, maintain accuracy of our records and to ensure proper use and protection of Your Information, we have put appropriate physical, electronic and managerial procedures in place.
Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. However, we cannot guarantee the security of any information or data which is transmitted over public or third-party networks.
5. Retention of your information
We store your information to your benefit for recurring services based on your needs and service you request. As stated in the beginning of this policy you may request that we remove your details by sending us an email – [email protected]
6. Access to information
Please contact us if you would like to know what information we are storing about you. We may ask for proof of identity before providing you with any information requested and reserve the right to refuse to provide information if identity is not established. Any changes to this policy will be posted on this Website.
If you have any further comments or questions regarding our User Agreements, then please contact us – we’re here to help.